I purchased a 2024 Telluride SX Prestige X-Pro on May 27, 2024. It had problems such as loose roof rails, a crooked rear spoiler, uneven driver-side doors, and some cosmetic issues. After reporting these, I took it to the service department on June 16. The service manager suggested a Kia claim due to potential assembly or shipping issues. The car has been in the shop for 91 days with no end in sight, and communication with Kia America and BBB Autoline has stalled. I’m still paying for a car I can’t use. Has anyone faced something similar?
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Determine if your vehicle is covered by the lemon law. You may be able to arrange for the dealership to buy it back.
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I’m wondering if you did a walk-around before finalizing the deal. Given the issues described, they likely should have been noticed at the dealership.
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Examine your state’s lemon laws and review your sales agreement and warranty documents to understand the procedure you need to follow.
Our new Telluride had significant scratches on the front fender panels and improper painting on the passenger side rear door. We’re addressing these issues with the dealership, and they have been fairly reasonable so far.
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The Lemon Law appears to support our case, but getting a response from the dealership’s service department has been extremely difficult. We’ve switched to email communication to maintain a paper trail.
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It’s crucial to check your warranty and consumer manual to understand Kia’s requirements for your specific state. You may need to send a certified letter, and they generally have 10 days to repair your car. If they fail to do so, they must provide a resolution.
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