You noticed that Kia is now offering new Telluride owners three years of free Kia Connect, which wasn’t mentioned when you searched for it. You recently had to re-subscribe after realizing your doors were unlocked at the airport while you were away. This new information makes you feel very cheated, especially considering the issues 2023 buyers faced with the tow package.
The reason behind the free Kia Connect service is that your data—such as location history, speed, and trip information—is being sold to data brokers and insurance companies. It’s crucial to understand that nothing is genuinely free; when a service claims to be free, it often means that you and your data are the actual products being sold.
However, this data collection and selling are disabled in Massachusetts.
You’re still frustrated about the tow package situation, feeling that Kia should have provided the new hitch and plugs for free.
You believe this service should be free, considering it’s just a small annual charge for the maintenance issues everyone faces. Additionally, the door trim on your 2024 Telluride fell off, and it will take at least four months to get it replaced.
In Canada, your 2020 Telluride had free service for the entire time you owned it, but you recently sold it and purchased a new one.